Qualification 
•  Bachelor or Master in IT, computer science, engineering or other related fields
•  Understand Production Support and Service Level Agreement( SLA) process
•  Strong knowledge in software development life cycle
•  Business knowledge in Banking, Insurance, Retail or Telco is a plus
•  Technical skills: SQL and Database. WebSphere and J2EE knowledge is a plus
•  Have exposures in software development, such as CMM/CMMi or ISO Standards, is a plus
•  Excellent analytical and people / client management skills
•  Excellent reporting skills and knowledge of Microsoft applications, including Excel, PowerPoint and Project.
•  Excellent communication skills (English is required)

Responsibilities
•  Manage Production Support team for Error tracking and bug fixing within the production environment of multiple projects based on Service Level Agreement ( SLA )
•  Coordinate application updates/release together with PSM development team and client
•  Able to initially analyze the root cause of the bug
•  Become Customer Contact Point for related maintenance projects
•  Project management in small or medium projects, such as the enhancement of existing application
•  Involve in end to end Application Testing and Roll out
•  Provides training, documentation and overall support to Production Support Team and clients
•  Coordination of quality control activities, process documentation Production Support team and client
•  Generate Monthly Report for Project Management Office( PMO ) and client
•  Able work on flexible hours